Customer Support
Have questions about WAW Contacts, managing your identity cards, or historical imports? We're here to help.
Frequently Asked Questions
How does Historical Contact Import work?
Our import engine scans your existing native contacts for creation timestamps and derives estimated timeline anchors. These appear on your spatial map as distinct, translucent historical pins that you can reposition at any time.
What is the difference between Person Pins and Venue Pins?
Person Pins mark individual exchanges with personal contacts using signature teal markers. Venue Pins (amber shields) represent physical check-ins at verified partner venues like cafes, clinics, or mobile vendors, allowing you to quickly save official business details.
How do I restore my In-App Purchases?
If you switch devices or reinstall the app, open the in-app Settings menu and select "Restore Purchases." Your Unlimited Cards unlock or Historical Import access will automatically re-sync via your Apple or Google account.
Does WAW Contacts upload my address book to a server?
No. WAW operates under a zero-knowledge framework. Your contact entries, coordinates, and notes remain inside your local device sandbox.
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